Return Eligibility & Exceptions
✅ Return Eligibility & Exceptions
Summary
Before starting a return, confirm your item qualifies. This guide covers time windows, condition standards, non-returnable items, and documentation so your request is approved quickly. 🧾📦
🧩 Quick Eligibility Checklist
Your return is generally eligible if:
- The request is submitted within 30 days of delivery.*
- The item is unused and in its original packaging.
- All accessories, tags, and manuals are included.
- For damaged/defective items, you’ve attached clear photos. 📸
* Some categories may differ (see “Return Windows by Category”).
🚫 Non-Returnable Items
For safety and hygiene reasons, these are typically not returnable:
- Hygiene/personal care items once opened (e.g., innerwear, ear tips).
- Digital goods/licenses and downloadable content.
- Consumables (food/cosmetics) if opened.
- Customized/personalized orders.
- Items marked as Final Sale.
Exception: If your item arrived damaged/defective and you provide photos, we will review it for a return or replacement.
📦 Condition & Packaging Standards
To speed up approval, please:
- Use the original box/bag and keep all tags attached.
- Ensure no signs of use (stains, hair, scratches, odors).
- Protect fragile items with sufficient cushioning.
- For electronics, include cables, adapters, and manuals.
Tip: Returning multiple items from the same order? When possible, pack them in one outer box with each item separately protected.
🕒 Return Windows by Category
Unless stated otherwise on the product page:
- Most items: 30 days.
- Electronics: 30 days (a restocking fee may apply if opened).
- Apparel & Footwear: 30 days (original tags required).
- Baby & Maternity: 30 days (hygiene items must be unopened).</ li>
- Large/oversize items: 30 days (return freight may require scheduling).
Note: If a different window is listed on the product page or your order confirmation, those terms prevail.
🧾 Proof: Order, Photos & Accessories
When submitting your request, include:
- Your order number and the email used at checkout.
- Clear photos of any damage, wrong item, or missing parts.
- All included accessories/parts and any free gifts.
Tip: Take photos in daylight, include close-ups and the outer packaging/label if relevant.
🔄 Exchanges & Store Credit Rules
- Exchanges: If stock is available, we’ll ship your preferred size/color quickly.
- Store Credit: Opt to receive the refund as store credit for flexible future use.
- Partial Returns: Items from bundles/sets may be returnable depending on terms.
Note: Exchange or store credit is issued after the item arrives at our facility and passes a quick inspection.
🛟 Exceptions & When to Contact Support
Contact Customer Support if:
- Your return window has passed but the product is faulty.
- The item arrived with missing parts.
- You have issues with the return label or carrier drop-off.
Tip: Include your order number plus any photos or receipts to speed up troubleshooting.
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