How to Track Your Returned Package
📦 How to Track Your Returned Package
Summary
After shipping back your return, you can easily follow its journey. Use the courier tracking number, monitor updates in your Pulingo account, and get notified when it reaches our warehouse. This guide explains each step to stay updated. 🚚🔍
🔢 Find Your Tracking Number
Once you ship your package:
- The courier issues a receipt with a tracking number.
- This number is also updated in your Pulingo account under Order → Return Details.
- Keep this number safe to follow progress.
Tip: Take a photo of the receipt so you never lose it.
🌐 Track on the Courier Website
You can use your tracking number directly on:
- UPS Tracking
- FedEx Tracking
- USPS Tracking
- DHL Tracking
Simply enter your number to view real-time scans and expected delivery dates.
👤 View Status in Your Pulingo Account
To check return progress inside Pulingo:
- Go to My Account → Orders.
- Select your return request.
- You’ll see live status updates synced with the courier.
Note: Status may take up to 24 hours to appear after courier pickup.
⏳ Typical Transit Times
Transit duration depends on courier and region:
- Domestic returns: Usually 3–5 business days.
- International returns: 7–14 business days.
- Oversize items: May take longer due to freight scheduling.
Important: Delays can occur during holidays or peak shipping seasons.
📩 Email & SMS Updates
Stay informed at every step:
- You’ll receive email notifications when the package is in transit.
- SMS alerts are sent if you opted in at checkout.
- A final confirmation is sent once your package is delivered to our warehouse.
🤝 When to Contact Support
Please reach out if:
- Your tracking number hasn’t updated for more than 5 business days.
- The courier shows “delivered” but your account doesn’t reflect it after 48 hours.
- You lost your tracking receipt and cannot find the number in your account.
Tip: Provide your order number and return request ID to speed up assistance.
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