📦 Track Your Return Package

• Drop-off receipts include a tracking number from the courier (UPS, USPS, FedEx, DHL).
• Enter this number on the courier’s website to monitor return transit.
• Your PulinGO account will update once the package is scanned at our warehouse.

🏢 Warehouse Processing Updates

• When the package arrives, status changes to “Return Received”.
• Within 1–2 business days, it moves to “Exchange Approved”.
• Once approved, your replacement item is queued for shipping.

🚚 Tracking Your Replacement Shipment

• After approval, a new tracking number is created for your replacement.
• This number is emailed to you and shown in your account.
• Track it on the courier’s website just like a standard order.

🔔 Notifications You’ll Receive

• Email + SMS when your return is received.
• Email + SMS when your exchange is approved.
• Email + SMS when your replacement ships (with tracking link).

⚠️ Common Tracking Issues

• Courier site not updating → sometimes takes 24 hours after drop-off.
• Replacement tracking not received → check spam folder or account dashboard.
• Status stuck on “Pending” → may require extra inspection (damaged items, incomplete packaging).

🌎 U.S. Only Exchanges

Currently, exchange tracking is only available for U.S. orders.
International tracking features will be added once PulinGO expands globally, with courier-specific updates for each region.

💬 When to Contact Support

• If your replacement hasn’t shipped within 5 business days after approval.
• If tracking shows “delivered” but you haven’t received the package.
• If you never received a replacement tracking number.