How to Start a Return on Pulingo
🔄 How to Start a Return on Pulingo
Summary
Not satisfied with your purchase? Don’t worry 😊. We’ve made returns simple, transparent, and fast. Follow this step-by-step guide to check eligibility, submit your request, print the label, and track your refund or exchange. 📦
🕒 Check Eligibility Before You Start
Before initiating a return, please make sure your order meets the requirements:
- Returns must be requested within 30 days of delivery.
- Items must be in unused condition and in their original packaging.
- Certain items such as hygiene products or digital downloads are non-returnable.
- If the product was damaged on arrival, include photo evidence to speed up approval. 📸
🔍 Locate Your Order
To start the process:
- Go to My Account → Orders.
- Select the order that contains the item you want to return.
- Click the “Return Item” button next to the product.
You will then be guided through our automated return request form.
📝 Fill Out the Return Request Form
In the form, please provide the following details to help us process your request quickly:
- Reason for return (wrong size, defective, no longer needed, etc.).
- Condition of the product (unopened, opened but unused, defective).
- Preferred solution (refund or exchange).
- Upload clear photos if the item is damaged.
Submitting accurate details helps us process your request faster ⚡.
🏷️ Print and Attach Your Return Label
Once your request is approved, you’ll receive a prepaid return shipping label:
- Download the PDF label from your email or account dashboard.
- Print the label and stick it securely on the package.
- Remove or cover any old shipping labels.
- If you don’t have a printer, most courier service points can print it for you. 🖨️
🚚 Ship Your Package Back
Drop off the package at the nearest courier partner (UPS, FedEx, USPS, or DHL depending on your region). Keep the receipt with the tracking number. This ensures you can track your package until it arrives at our warehouse.
- Always obtain a drop-off receipt with tracking.
- Pack items securely to avoid damage in transit.
- Return multiple items from the same order in one box when possible.
💳 Refund or Exchange Processing
- Refunds are issued back to your original payment method within 5–7 business days after inspection.
- Exchanges will be shipped out within 2–3 business days of approval.
- You’ll receive email and SMS notifications every step of the way. 📩📱
🤝 When to Contact Support
If you face issues such as:
- Return request not being approved after 48 hours,
- Tracking number not updating,
- Refund not showing in your bank account after 7 business days,
Please reach out to our Customer Support team via Live Chat or Email.
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