🧩 Check Exchange Eligibility

Before starting, make sure your order qualifies:

• Exchanges must be requested within 30 days of delivery.
• Items must be in unused condition with original packaging and tags.
• Final Sale items and certain personal care products are not exchangeable.
• Currently, PulinGO exchanges are only available for U.S. orders. 🌎

🔍 Locate Your Order

• Log in to your PulinGO Account → Orders.
• Select the order with the item you want to exchange.
• Click the “Exchange Item” button next to the product.

📝 Submit an Exchange Request

In the form, provide:

• Reason for exchange (wrong size, color, or defective).
• Your preferred replacement option (size, color, or same item).
• Photos if the item is damaged or defective.

Submitting complete details ensures faster approval ⚡.

📦 Prepare and Ship Your Return

• Once approved, download your prepaid return label from email or dashboard.
• Pack the item securely with all accessories and tags.
• Drop off at the courier partner listed on your label (UPS, FedEx, USPS, or DHL).

🚚 Replacement Item Processing

• Once your return is scanned in by the courier, we’ll begin processing the exchange.
• If the replacement item is in stock, it ships within 2–3 business days.
• You’ll receive email + SMS notifications for every step. 📩📱

⏱️ Timeline for Exchanges

• Courier transit time: 3–5 business days (domestic U.S.).
• Processing & shipping replacement: 2–3 business days.
• Total estimated time: 5–8 business days.

💬 When to Contact Support

Contact our Support team if:

• Your exchange request hasn’t been approved within 48 hours.
• The replacement hasn’t shipped within 5 business days after drop-off.
• The item you want to exchange is out of stock and you need alternatives.