Exchanges vs. Refunds: Which One Should I Choose?
🔄 Exchanges vs. Refunds: Which One Should I Choose?
Summary
Not sure whether to exchange your item or request a refund? This article breaks down the key differences, advantages, and situations where one option may be better than the other on PulinGO. 💡
🔁 What Is an Exchange?
- Swap your product for a different size, color, or replacement.
- Great if you like the product but need a variation.
- Replacement ships as soon as your return is processed.
💳 What Is a Refund?
- Receive your money back to the original payment method.
- Best if you no longer want the product at all.
- Refunds usually take 5–7 business days after approval.
📈 When to Choose an Exchange
- You need a different size or color.
- Your item is defective but you still want the product.
- You want the replacement shipped faster than waiting for a refund and reordering.
📉 When to Choose a Refund
- You no longer want or need the product.
- The item is out of stock in your desired variation.
- You prefer to use the money toward something else.
⏱️ Processing Time Comparison
- Exchanges: 5–8 business days total (including shipping + processing).
- Refunds: 5–7 business days after approval (plus bank posting time).
Tip: Exchanges may get you a replacement faster if the item is in stock.
🌎 U.S. Only Policy (For Now)
PulinGO currently processes refunds and exchanges only within the United States.
Global expansion is planned, and region-specific policies will be announced when international sales begin.
💬 Making the Right Decision
If you still want the product → choose an exchange.
If you don’t want the product anymore → choose a refund.
Either way, PulinGO ensures the process is fast, transparent, and hassle-free. ✅
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