Exchanges vs. Refunds: Which One Should I Choose?
💳 Exchange Costs: Do I Have to Pay for Shipping?
Summary
Worried about shipping costs for your exchange? This article explains when PulinGO covers the return label, when the customer pays, and how to avoid extra fees during the exchange process. 🚚💰
✅ When PulinGO Covers Shipping
- If the product arrived damaged, defective, or incorrect.
- If the wrong size/color was sent due to our mistake.
- If a replacement is required under warranty.
In these cases, you’ll receive a prepaid return label at no cost.
💵 When the Customer Pays
- If you ordered the wrong size or color by mistake.
- If you changed your mind and want a different product.
- If the item is not defective but you prefer an exchange.
In these cases, shipping fees are the customer’s responsibility.
🏷️ Prepaid Return Labels
- PulinGO issues a prepaid return label when it covers shipping.
- If you cover shipping, you can either use your own courier or request a discounted label through us.
- All labels are trackable to ensure safe delivery.
💡 Avoiding Extra Fees
- Always return items in a single package if possible.
- Remove old shipping labels to avoid courier confusion.
- Use sturdy packaging to prevent damage (damage may void free shipping coverage).
🌎 U.S. Only Exchanges
Currently, exchange shipping policies apply only to U.S. orders.
International shipping fee rules will be introduced once PulinGO expands globally. At that time, policies may vary by region.
💬 When to Contact Support
- If you believe shipping should have been free but were charged.
- If your prepaid label isn’t working with the courier.
- If you want to request a discounted label option.
Tip: Always provide your order number when requesting support for shipping fees.
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