Exchange Timeline: How Long Does It Take?
📅 Exchange Timeline: How Long Does It Take?
Summary
Wondering how long your exchange will take? This guide outlines each step in the process—from request approval to receiving your replacement item—so you know exactly what to expect with PulinGO exchanges. ⏱️
📝 Exchange Request Approval
- Requests are typically reviewed within 24–48 hours.
- Providing photos or clear reasons for exchange speeds up approval.
🚚 Return Shipping Transit
- Domestic U.S. returns take about 3–5 business days to reach our warehouse.
- Courier tracking will update as soon as the package is scanned in.
📦 Inspection at the Warehouse
- Once received, items are inspected within 1–2 business days.
- Products must meet exchange eligibility conditions (unused, complete packaging).
🔄 Replacement Item Processing
- If the replacement is in stock, it ships within 2–3 business days.
- You’ll receive an email + SMS notification once it’s on the way. 📩📱
⏱️ Total Estimated Timeline
- Approval: 1–2 business days
- Shipping transit: 3–5 business days
- Inspection + processing: 2–3 business days
- Total: 6–10 business days for most exchanges
Tip: Opt for store credit if you need an even faster resolution.
🐢 Factors That May Delay Exchanges
- Replacement item is out of stock.
- Returned product is missing accessories or packaging.
- Courier delays (weather, holidays, etc.).
🌎 U.S. Only Exchanges
Currently, PulinGO exchanges are available only within the United States.
International exchanges are part of PulinGO’s expansion roadmap and will be introduced in the future with region-specific timelines.
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