Exchange Eligibility: What Qualifies for an Exchange?
📏 Exchange Eligibility: What Qualifies for an Exchange?
Summary
Not every product qualifies for an exchange. This guide breaks down which items are eligible, the conditions required, and the exceptions you should know before requesting an exchange on PulinGO. ✅
📜 General Exchange Rules
- Exchanges must be requested within 30 days of delivery.
- The product must be in unused, resalable condition.
- All original packaging, manuals, and tags must be included.
🛍️ Eligible Product Categories
- Clothing and accessories (for size/color adjustments).
- Footwear in original packaging.
- Electronics with no signs of tampering.
- Home goods and pet products in unused condition.
🚫 Non-Exchangeable Items
- Final Sale or clearance items.
- Opened hygiene products (toothbrushes, cosmetics, etc.).
- Digital downloads and gift cards.
- Customized or personalized products.
📦 Condition Requirements
- Item must be in its original packaging.
- No visible signs of wear, use, or damage.
- Accessories and manuals must be included.
If items show signs of use, PulinGO may decline the exchange and return the item back to you.
📸 Proof Needed for Defective Items
- Provide photos or short videos of the defect.
- Explain the issue clearly in the exchange request form.
- This speeds up approval and ensures the correct replacement.
🌎 U.S. Only Policy (For Now)
PulinGO exchanges are currently available only within the United States.
International orders are not yet supported. Future expansion will include Canada, Mexico, and Europe, with updated eligibility rules once launched.
💬 When to Contact Support
- If you’re unsure whether your product qualifies.
- If your request was denied and you believe it should be eligible.
- If you’re missing required packaging or documentation and need alternatives.
Tip: Always include your order number and clear photos when contacting Support.
Was this article helpful?