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Returning Items from Bundles or Promotions

Updated on September 9, 2025

🎁 Returning Items from Bundles or Promotions

Read time: ~4 min

Summary

Returning part of a bundle or promotional deal? Rules differ from standard returns. This article explains how bundle returns work, refund calculations, and what to expect with free gifts or discounts. 🎀📦

📦 What Counts as a Bundle or Promotion

  • Bundles: Multiple items sold together at a reduced price.
  • Promotions: Buy-one-get-one offers, multi-item discounts, or special deals.
  • Free gifts: Items automatically added to your order as part of a promotion.

🔄 Can I Return Part of a Bundle?

  • Partial returns may be restricted if the discount only applies when the full set is kept.
  • Some bundles require all items to be returned for a refund.
  • If allowed, the refund will be adjusted to reflect the price of the returned item(s) without bundle savings.
Check your order confirmation email for bundle-specific return terms.

💸 Impact on Discounts & Promotions

  • Returning one item may void the promotion (e.g., buy 2 get 1 free).
  • The discount value may be deducted from your refund.
  • Refund amounts are based on the actual amount paid after discounts.

🎀 Returning Free Gifts

  • If you return the qualifying item, you must also return the free gift.
  • If the free gift is not returned, its retail value may be deducted from your refund.
  • Free gifts cannot be exchanged for other products.

🧮 Refund Calculation for Bundled Items

  • Refund is based on the pro-rated value of the returned item.
  • If the return breaks the bundle discount, your refund may be recalculated.
  • Store credit may be offered instead for promotional items.

🚫 Exceptions & Limitations

  • “Final Sale” bundles are non-returnable.
  • Seasonal promotions (e.g., Black Friday) may have special rules.
  • Digital bundles or downloadable products are non-refundable.

🤝 When to Contact Support

Contact support if:

  • You’re unsure whether a bundle qualifies for partial return.
  • Your refund amount doesn’t match your expectations.
  • You need clarification on how free gifts affect your refund.
Tip: Attach your order confirmation and promotion details when reaching out.

Bundles
Promotions
Returns
Refunds
Free Gifts

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