📜 General Refund Policy

• Refunds are always issued back to the original payment method when possible.
• We do not issue refunds to a different card or bank for security reasons.
• If the original method cannot accept the refund, store credit will be provided.

💳 Credit & Debit Cards

• Refunds post directly to the same card used at checkout.
• Average processing: 3–5 business days after issuance.
• On statements, look for “Pulingo Refund” or similar wording.

💻 PayPal & Digital Wallets

• PayPal: Refunds appear almost instantly (within 24 hours).
• Apple Pay / Google Pay: Refunds route back to the card linked to your wallet.
• You’ll receive an email confirmation from the wallet provider when it posts.

🏦 Bank Transfers

• If you paid via direct transfer, refunds are sent back to the same bank account.
• Processing can take 5–10 business days, depending on your bank’s speed.
• Some banks may charge transaction fees for receiving funds—please check with your provider.

🎟️ Store Credit Option

• If you prefer, you may request Pulingo Store Credit instead of a refund.
• Store credit is applied instantly to your account balance once approved.
• It can be used for any future purchase with no expiration date.

⚠️ Expired or Closed Accounts

• If your card expired, most banks still post refunds to your account automatically.
• If your bank account was closed, the refund will bounce back to us, and we’ll issue store credit instead.
• Please update your payment info for future purchases to avoid delays.

🤝 When to Contact Support

Reach out if:

• Your refund has not appeared after 10 business days.
• The refund was issued to a closed account or incorrect payment method.
• You need a refund receipt or proof for your bank or wallet provider.